Managed IT Services & Annual Maintenance Contracts (AMC)
Proactive IT helpdesk, preventive maintenance visits, and dedicated resident/on-call engineers.
Keep your entire technology estate—servers, networks, firewalls, CCTV, PABX, and employee workstations—running at peak efficiency under a single accountable SLA. Shokolpo acts as your outsourced IT department or co-managed L2/L3 escalation partner.
Service Governance & SLA
Service Code
SRV-AMC-MANAGED
SLA Commitment
Remote response within 30 mins; On-site dispatch within 4 hours.
Commercial Model
Monthly or annual retainer based on device/server count and SLA tier.
- •Unpredictable ad-hoc repair costs and prolonged downtime when IT systems fail.
- •Internal IT staff overwhelmed by routine desktop troubleshooting instead of strategic projects.
- •Lack of preventive maintenance leading to dust-clogged servers, expired SSL/firewall licenses, and unpatched OS vulnerabilities.
- Comprehensive & Non-Comprehensive Annual Maintenance Contracts (AMC)
- Scheduled Monthly/Quarterly Preventive Maintenance Visits & Health Audits
- Remote Helpdesk & On-Site Emergency Engineering Dispatch
- Dedicated Resident IT Engineer Placement for Corporate & Factory Sites
- IT Asset Inventory, License Lifecycle Tracking & Executive Monthly Reports
4-Stage Engineering & Commissioning Methodology
Infrastructure Baseline Audit
Complete asset tagging, network documentation, and risk identification.
Remediation & Stabilization
Fixing immediate bottlenecks, organizing racks, and standardizing backups.
Proactive Maintenance Cadence
Scheduled preventive visits, patch management, and priority helpdesk ticketing.
Quarterly CIO Review
Uptime metrics, incident summary, and hardware lifecycle planning.
- ✓Cross-functional engineering team covering networking, servers, security, CCTV, and software.
- ✓Transparent SLA metrics and structured preventive checklists.
Compatible Enterprise Hardware (Bundle in Quote Basket)
Combine Managed IT Services & Annual Maintenance Contracts (AMC) with genuine hardware below in a single RFQ.
Dell PowerEdge R760xs 2U Enterprise Rack Server (Dual Xeon Silver)
Dual Intel Xeon Silver 4410Y (24 Cores total), 64GB DDR5 ECC RDIMM, PERC H755 RAID, 2x 960GB Enterprise SSD, iDRAC9 Enterprise.
Vertiv Liebert GXT5 10kVA Online Double-Conversion Rack/Tower UPS
10kVA / 10kW Unity Power Factor (PF=1.0) true online double-conversion UPS for server rooms, switches, and storage racks.
Dell Latitude 5440 14" Enterprise Business Laptop (Core i7, 16GB, 512GB)
13th Gen Intel Core i7-1355U, 16GB DDR4/DDR5 RAM, 512GB PCIe NVMe SSD, 14" FHD IPS Anti-Glare, RJ45 + Thunderbolt 4.
Can we customize an AMC to cover only our servers, network, and CCTV while our internal team handles laptops?
Absolutely. We offer flexible co-managed AMC scopes tailored to your exact asset list.